General Terms and Conditions (GTC)

  1. scope

1.1 These General Terms and Conditions (GTC) apply to all orders and  Contracts concluded between Melisa Gold GmbH and customers.

1.2 Deviating conditions of the customer will not be accepted unless Melisa                Gold GmbH expressly agrees to their validity in writing.

  1. Retention of title The delivered goods remain the property of the
     Property of Melisa Gold GmbH.

  1. Right of withdrawal The customer has the right to withdraw within a period of 14 days without giving of reasons to withdraw from the contract. The exact information on the right of withdrawal          and the sample cancellation form can be found on our website.

SAMPLE CANCELLATION FORM

(If you want to cancel the contract, please fill out this form and send it back to us)

To: Melisa Gold GmbH; Venloer Str. 209; 50823 Cologne; E-Mail: info@melisagold.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/ received on (*)

Name of the consumer(s)

address of the consumer(s)

Signature of the consumer(s) (only if notification is on paper)

Date

(*) Delete as appropriate

  1. warranty and guarantees

4.1 The statutory warranty provisions apply.

4.2 Guarantees for the goods only exist if they are expressly given by us in writing                     were specified.

  1. Dispute resolution The European Commission provides a platform for online dispute resolution (ODR), which you can find at http://ec.europa.eu/consumers/odr/ .
                   We are not obliged and not willing to participate in dispute resolution proceedings before a                consumer arbitration board.

  1. claims for defects/liability for damages

6.1 In the event of defects in the delivered goods, the statutory provisions apply.

6.2 For claims for damages, the statutory provisions apply, unless    no deviations are regulated.

  1. Liability Melisa Gold GmbH is only liable for damages caused by intent or gross negligence. negligence on the part of the jewelry store or its employees.

  1. transport damage

Melisa Gold GmbH does not accept any liability for transport damage.
               Liability. The customer is obliged to report transport damage immediately to                                        transport company and inform Melisa Gold GmbH.

  1. Applicable law: The law of the Federal Republic of Germany applies under

Exclusion of the UN Convention on Contracts for the International Sale of Goods, unless mandatory statutory provisions                         contradict.

  1. right of return

10.1 The customer has a right of return in accordance with the statutory provisions.

10.2 A refund is excluded for the entire product range. Only one    Exchange for an equivalent product or the issue of a voucher                      offered.

  1. Contract language and contract text storage: The contract language is German.
                   The contract text is not stored by us and can be accessed after completion of the order process.     can no longer be accessed.
  2. In case of erroneous information, Melisa Gold GmbH reserves the right to erroneous                information or typographical errors to withdraw from the contract or                  to be secured accordingly.

  1. Dispute Resolution/Customer Service:

If you have any questions, complaints or disputes, please contact our                                                  Customer service representatives are available at the contact details provided above.

  1. delivery conditions

14.1 The goods will be delivered to the customer within 48 hours after receipt of payment

unless otherwise agreed.

14.2 A third party or transport company will be used to deliver the goods.

The general terms and conditions of the third party or transport company apply. The Melisa Gold

GmbH assumes no obligations arising from the terms and conditions of the third party or                                                              transport company, but strives to ensure smooth and timely delivery                              to ensure.

  1. Prices, Shipping and Payment

15.1 The prices stated in the online shop include VAT          (VAT).

15.2 In addition to the prices indicated, depending on the value of the goods and the selected          Shipping costs apply. The exact shipping costs will be             Customers are informed during the ordering process.

15.3 Payment is made by the methods offered by Melisa Gold GmbH.                                           Payment methods available to the customer during the ordering process.

  1. Variable prices due to stock market gold prices

16.1 Due to the variable nature of exchange gold prices, prices for                              our                Jewelry items change daily. We therefore reserve the right to change the prices          to adjust accordingly to reflect current stock market gold prices.

16.2 Please note that due to this price volatility, differences in prices        may occur from day to day. The current prices will be provided to you during the                   ordering process.