privacy policy

Privacy Policy
Last Updated: December 23, 2024

This Privacy Policy describes how Melisa Gold GmbH ("we", "us", or "our") collects, uses, and shares your personal data when you visit our website www.melisagold.de (the "Site"), place orders, or contact us.

Please read this Privacy Policy carefully.

1. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our business practices or legal requirements. Revisions will be published on the Site, and the "Last Updated" date will be adjusted accordingly.

2. What Data We Collect

2.1 Data Provided Directly by You

We collect personal data that you provide to us directly, including:

  • Contact Information: Name, address, telephone number, email address.
  • Order Data: Billing address, shipping address, payment information.
  • Account Information: Username, password, security questions.
  • Communication Data: Content you share with us in contact forms or emails.

2.2 Automatically Collected Data

When you use our Site, we automatically collect data such as:

  • Usage Data: IP address, browser type, access times, and interactions on the Site.
  • Device Information: Operating system, device type, network connection.
  • Cookies and Tracking Data: More information on cookies can be found here.

2.3 Data from Third Parties

We may receive data from third-party providers such as Shopify (platform operator), payment service providers, or marketing partners who assist us in providing our services.

3. Use of Your Data

We use your personal data for the following purposes:

  • Contract Fulfillment: To process orders, payments, deliveries, and returns.
  • Customer Support: To answer inquiries and provide support.
  • Marketing: Sending offers, advertisements, and information about products and services (where legally permitted or requested by you).
  • Security: Fraud prevention, protection of your account data and our services.
  • Legal Obligations: Compliance with laws and regulations, such as tax or accounting requirements.

4. Sharing Your Data

Your personal data may be shared with third parties in the following cases:

  • Service Providers: IT and payment service providers, shipping service providers, data analysis providers (e.g., Shopify).
  • Marketing Partners: For targeted advertising (in accordance with applicable law).
  • Legal Requirements: In the context of legal proceedings, government requests, or to enforce our rights.

5. Cookies and Tracking Technologies

Our Site uses cookies to:

  • Store your preferences,
  • Improve the user experience,
  • Conduct analyses on Site usage.

You can disable the use of cookies in your browser settings. However, please note that this may limit the functionality of our Site.

6. Data Storage and Security

We store your data only as long as necessary for the fulfillment of the purposes mentioned above or as legally required.

Security Measures: We implement technical and organizational measures to protect your data. However, please note that no method of data transmission or storage is 100% secure.

7. Your Rights

Depending on your place of residence, you may have the following rights:

  • Information about the data we store about you.
  • Rectification of inaccurate data.
  • Erasure of your data (where legally permissible).
  • Restriction of processing or objection to processing.
  • Data portability: Transmission of your data to you or third parties.
  • Withdrawal of your consent for marketing purposes.

To exercise your rights, please contact us at:
Email: info@melisagold.com
Postal Address: Venloer Straße 209, 50823 Cologne, Germany

8. International Data Transfer

Your data may be transferred to countries outside the EU/EEA. In such cases, we use legally recognized mechanisms such as EU Standard Contractual Clauses to ensure an adequate level of data protection.

9. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect data from children. Should we have data from children, we will delete it upon request.

10. Complaints

If you believe that your data protection rights have been violated, you can contact us or your local data protection authority. For the EEA, a list of data protection authorities can be found here.

Contact

For questions about the Privacy Policy or to exercise your rights, please contact us:

Melisa Gold GmbH
Venloer Straße 209
50823 Cologne, Germany
Email: info@melisagold.com